Frequently asked questions
What is the return policy?
You have 30 days from delivery to request a return or exchange on unopened, unused items in their original packaging with tags intact. Every return needs an authorization number from us before it ships back. Return shipping on change-of-mind returns is deducted from the refund unless you add Return Shipping Protection at checkout.
Damaged, defective or wrong items are replaced free of charge, return shipping included. Email us within 7 days of delivery with photos. Start any request on our Returns & Exchanges page.
Are any purchases final sale?
Yes. For hygiene reasons, nursing pillows and slipcovers that have been opened or used cannot be resold, so they are final sale. The same applies to lanolin creams, lanolin soaps and wool nursing pads once opened. Unopened items in their original retail packaging can be returned or exchanged within 30 days of delivery. Damaged, defective or incorrect items are always replaced free of charge, even if the box has been opened.
When will I get my order?
Orders placed before 1 p.m. PT ship the same business day from Vancouver. Delivery times: 1 to 2 business days within BC, 2 to 4 business days to Alberta, Saskatchewan and Manitoba, 3 to 5 business days to Ontario and Quebec, and 4 to 7 business days to the Maritimes and the territories. You will get a tracking number by email the moment your label prints.
Where are your products manufactured?
My Brest Friend nursing pillows are designed in the United States and manufactured to U.S. retail standards. LANACare wool nursing pads, soap and lanolin cream are made in Denmark from certified organic merino wool and pharmaceutical-grade lanolin. Both brands hold the certifications you would expect for products that touch your skin and your baby's, and because we are the authorized Canadian retailer, every unit on our shelves comes through the manufacturer's official supply chain. No grey market, no parallel imports.
How much does shipping cost?
Shipping is free on every order anywhere in Canada, with no minimum. Every parcel ships tracked from Vancouver and you get the tracking number by email as soon as the label prints. We do not ship outside Canada at this time.
What is LANACare and how do I wash wool nursing items?
LANACare is a Danish maker of merino wool nursing pads and lanolin care, used by midwives and lactation consultants across Northern Europe for over 30 years. Wool naturally self-cleans and resists bacteria, so most days simply airing your nursing pads is enough. When they need a wash, hand-wash gently in lukewarm water using LANACare's lanolin-replenishing soap (which restores the wool's natural lanolin instead of stripping it), then lay flat to dry. Avoid hot water, regular detergent, and the dryer. All three damage merino fibers and shorten the lifespan.