Refund policy

We want you to love your My Brest Friend pillow, and we also want the next mom to receive a pillow nobody has used. Our returns policy is built around those two things. It applies to orders placed on adorling.com only.

The short version

  • 30 days from the delivery date to request a return or exchange.
  • Items must be unopened and unused, with tags intact and in the original packaging.
  • Every return needs a return authorization (RA) number from us before it ships back.
  • Damaged, defective or wrong items are replaced free of charge, return shipping included.
  • Change-of-mind returns carry a flat $14.95 return label fee, deducted from the refund.
  • Opened or used pillows and slipcovers are final sale, for hygiene reasons.

Where did you buy it?

adorling.com: this policy applies. Start at our Returns & Exchanges page.

Amazon.ca: returns for Amazon orders are handled by Amazon. Go to Your Orders on Amazon.ca and choose Return or Replace Items.

Another retailer (Well.ca, Snuggle Bugz, West Coast Kids and others): please contact that retailer. We can only process orders placed on adorling.com.

Return window

You have 30 days from the date your order was delivered (as shown in the carrier tracking) to request a return or exchange. Requests received after 30 days are not eligible for a refund. If the item has a manufacturer defect after that point, email us; the My Brest Friend warranty still applies.

What can be returned

To be eligible, an item must be:

  • unopened and unused, in resalable condition;
  • in its original packaging, with all tags, inserts and accessories;
  • authorized by us in advance, with an RA number.

The following items are final sale and cannot be returned or exchanged:

  • nursing pillows and slipcovers that have been opened, worn or used, even once;
  • lanolin cream, wool wash and nursing pads once the seal is broken;
  • items damaged through misuse or normal wear;
  • clearance, promotional and final-sale items, and gift cards.

Why so strict on used pillows? A nursing pillow sits against a mother's body and her baby's skin. Once it has been used it cannot be resold, so we can't take it back. If you're unsure which model or size is right for you, read our model guide before opening the box, or email us and we'll help you choose.

Damaged, defective or wrong item

We're sorry. Email info@adorling.com within 7 days of delivery with your order number and photos of the item and the packaging. We will replace it free of charge, return shipping included, or refund you in full if a replacement isn't available. If you receive a replacement, please keep the damaged item and packaging until we confirm whether it needs to come back.

How to start a return or exchange

  1. Request it yourself: sign in to your account with the email you ordered with, open the order and choose Request return. You'll see immediately which items are eligible and what the fee will be. Or start at our Returns & Exchanges page, or email info@adorling.com with your order number, the item and colour, the reason, two photos (the item, and the item in its packaging with tags), and whether you want an exchange, store credit or a refund.
  2. We reply within 1 to 2 business days. If the return is approved, you receive an RA number and a prepaid return label.
  3. Pack the item in its original packaging, write the RA number on the outside of the box, and ship it within 7 days of approval to: Adorling Returns c/o ShipTop, 8591 Fraser Street, Vancouver, BC V5X 3Y1, Canada.
  4. Our warehouse inspects the item within 2 business days of arrival. Unopened items in original condition are approved. Used or opened items are not, and will be returned to you at your cost or disposed of if unclaimed within 14 days.

Returns sent without an RA number, or to any other address, are not accepted and cannot be refunded.

Return shipping costs

  • Damaged, defective or wrong item: we cover return shipping in full.
  • Change of mind, or ordered the wrong model: a flat $14.95 return label fee is deducted from your refund, whatever you are sending back and wherever in Canada you live. The original shipping fee paid at checkout, if any, is not refunded.

Exchanges

Want a different model or colour? Tell us when you send the request. Once the original item is approved at the warehouse we ship the replacement, and you pay or receive the price difference. Return shipping on exchanges follows the same rules as returns. If you need the new pillow quickly, place a new order now and return the original for a refund; that way the replacement leaves the same day.

Refunds and store credit

  • Refund: issued to your original payment method within 10 business days of the warehouse approving the return, less the $14.95 return label fee on change-of-mind returns. Your bank may take a further 5 to 10 business days to post it.
  • Store credit: issued the same day the return is approved and carries a 10% bonus on the item value. Store credit never expires and can be used on anything at adorling.com.

If 15 business days have passed since your refund was approved and it hasn't appeared, email info@adorling.com with your order number and we'll trace it.

Lost or stolen packages

Adorling is responsible for your package while it is in transit. Once the carrier marks it as delivered to your address, we are not responsible for packages that are lost or stolen, so please ship to a secure location. If tracking shows delivered and you can't find the parcel, check with neighbours and your building, then contact us within 3 days and we'll open a carrier investigation on your behalf.

Contact

Adorling, Vancouver, British Columbia, Canada
info@adorling.com
Returns address (authorized returns only): Adorling Returns c/o ShipTop, 8591 Fraser Street, Vancouver, BC V5X 3Y1

Last updated: September 2026